We collect only what we need to serve you, we never sell it, and we share it only with the partners who help us deliver your service.
Effective date: October 30, 2026
P.1 What we collect. Contact and billing details (names, addresses, phone numbers, email); property and unit information; service history, support requests and technician notes; photos taken during installation and service; and website and portal usage data.
P.2 How we use it. To provide, bill and support your services; to schedule and dispatch technicians; to send service notices and invoices; and to improve our services.
P.3 We don’t sell your information. YellowHammer does not sell, rent or trade client information.
P.4 Who we share it with. Only partners who need it to deliver your service, such as our payment processor, cloud video platform, programming providers, support partners for your property’s Internet service, and our answering service. We also share information when required by law. Otherwise we share client information only with your written approval.
P.5 Payment cards. Card payments are handled by our payment processor. YellowHammer does not store full card numbers on its servers or website.
P.6 Client portal. Clients and partners with portal access see only the properties and projects they’ve been granted. Access can be removed at any time.
P.7 Camera footage. Video recorded by client camera systems belongs to the system owner and is stored on the cloud video platform according to the client’s retention plan. YellowHammer staff access footage only to provide support or when the client asks.
P.8 Text messages. If you opt in to text messages, we use your number only for service communications. Reply STOP to opt out or HELP for help. Message and data rates may apply. Text opt-in data is never shared with third parties for marketing.
P.9 Cookies. Our website uses cookies to remember form details (kept up to one year) and to keep you signed in to the portal. Sign-in cookies contain no personal data.
P.10 Security and retention. We protect information with access controls, two-step sign-in for staff, and offsite backups. We keep records as long as needed to provide service and meet legal and tax requirements.
P.11 Your choices. To update, correct or delete your information, or to ask what we hold, contact us through the online support desk at ops.yellowhammerit.com or call (251) 200-5020.
P.12 Changes. We will post updates to this policy with a new effective date.